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FAQ
Is Herbal Active the official Herbalife website?
No. Herbal Active is operated by an Independent Herbalife Distributor. We sell Herbalife products independently and are not owned, operated, or endorsed by Herbalife International of America, Inc. All trademarks and product names belong to their respective owners.
Are the products genuine Herbalife?
Yes. Every item in our catalog is a genuine Herbalife product, sourced and sold by an Independent Herbalife Distributor. You shop the same trusted nutrition, shakes, teas, and wellness products, with local customer support from our team.
Where do you ship, and when will my order arrive?
We ship to all U.S. states from warehouses across the USA, typically via FedEx or USPS. Standard shipping usually takes about 3–5 working days; Express is about 1–2 working days. Orders are processed on business days, and you will get a confirmation email with tracking once your order ships. Delivery times are estimates and can vary by location or carrier delays.
How much does shipping cost?
Standard shipping is a flat rate of $12. Express shipping is $20. Orders over $100 qualify for free standard shipping, which appears automatically at checkout when your cart meets the minimum.
What is your return policy?
You have 30 days after receiving your item to request a return. Items should be unused, in original packaging, with proof of purchase. Please contact us first so we can approve the return and share instructions—packages sent back without a request will not be accepted. Damaged, defective, or incorrect items should be reported right away. Some products (such as opened personal care items, perishables, sale items, or gift cards) may not be returnable.